In a world where everyone owns a smartphone and uses computers on a daily basis, having tech support can seem a little pointless, especially in a non-tech company. But really, now more than ever, you’re going to want a highly trained IT support team on your side.
What Does IT Support Include?
Your IT crew does a lot more than just asking you to turn your computer off and on again (though sometimes that does work!) More and more companies rely on computers for business necessities, including software programs, cloud servers, customer data, and other areas of Information Technology–that’s what “IT” stands for, after all.
If you have dedicated IT support, they’ll be the ones to cover network planning and creation, software development, application management, and, of course, tech support.
Why Should I Get IT Support?
Because so much business is done virtually now, IT support is essential for EVERY business, even those that aren’t tech-focused. Here are three main areas to consider when debating whether you should hire a tech team:
- Company Communication
An element as simple as communicating with other employees requires some amount of IT support to keep things running smoothly. Many companies choose to use the cloud to upload information and documents for other employees to access from any location or device. Cloud servers require constant management to ensure it runs properly, as well as to quickly resolve any issues that may arise.
- Cybersecurity
Hackers are constantly trying to get into company networks–any company’s networks. A successful cyber attack can end with leaked or stolen customer data, tampering with a company’s website, or the network even being held for ransom–all of which could cause severe negative social repercussions.
By hiring IT support, you’re ensuring you have round-the-clock protection from cyber threats, leaving you–and your customers’ data–in safe hands.
- Artificial Intelligence (AI)
In the last year, it’s become very clear that AI is becoming an intrinsic part of the workplace. Whether a company uses AI to write code or create content, or if they use it as a chatbot for customer interaction on their site, it’s become an essential tool. But impressive though AI may be, it’s far from perfect. Periodic monitoring is required to ensure it continues working as intended.
So Yes, You SHOULD Hire An IT Support Team
Hiring IT support isn’t just recommended, it’s a necessity in today’s world. But hiring a whole team yourself can be both pricey and frustrating. Rather than combing through applications for someone who might be qualified, go with the pros who have provable experience in all things tech. Call Bridgenet today to see how we can help keep your company’s tech running smoothly for years to come.
